Условие задания:

4,5 Б.
Listen to the text about product problems and how to help customers.
  
thumb_Understanding-Your-Users-Problems.jpg
 
 
Choose true or false:
 
1. When a customer enters the service department, he or she should always be greeted with a laugh.
   
 
2. First, the company needs the original receipt or a copy of the warranty.
   
   
 
3. Finally, the company does not need a brief written explanation on the return form.
   
Источники:
 

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